Melbet Privacy Policy

The operator collects only the information needed to provide and improve services, meet legal duties, and protect users and the platform.

Data we may collect

• Identity and age details, such as full name, date of birth, nationality, and identification numbers or copies of documents, for example Ghana Card, passport, or voter ID
• Contact information, including phone number, email, and residential address
• Account details, including username, security credentials, preferences, and responsible gaming limits
• Payment and transaction information, including mobile money or bank details, deposits, withdrawals, and verification records
• Usage and technical data, including device identifiers, IP address, browser type, app version, log files, and approximate location
• Records of communication, including calls, chats, and emails to customer support

Why we collect this information

• To open and manage accounts, verify identity, and confirm age
• To process payments, settle bets, and provide customer support
• To maintain platform security, prevent fraud, and ensure responsible play
• To meet legal and regulatory obligations in Ghana, including anti money laundering and counter-terrorist financing requirements
• To improve services through analytics and troubleshooting

Protection measures

• Encryption in transit and at rest for sensitive data
• Strict access controls, role-based permissions, and multi-factor authentication for administrators
• Segmented networks, firewalls, and continuous monitoring
• Staff training, confidentiality undertakings, and background checks where appropriate
• Vendor due diligence, data processing agreements, and ongoing oversight of service providers
• Regular risk assessments, audits, and tested incident response procedures

User rights

• Access: request a copy of personal data held
• Correction: ask to correct inaccurate or incomplete information
• Deletion: request deletion when no longer needed or where consent is withdrawn, subject to legal retention duties
• Restriction and objection: request limits on processing or object to certain uses
• Portability: receive certain data in a commonly used format where applicable
• Complaint: lodge a complaint with the Data Protection Commission of Ghana

Compliance

• Processing follows the Ghana Data Protection Act, 2012, Act 843, guidance from the Data Protection Commission, requirements of the Gaming Commission of Ghana, and applicable anti money laundering laws
• International standards, such as GDPR principles on transparency and data minimisation, guide practice where relevant

How to contact the operator

• Submit a privacy request using the contacts provided on the website or through the help centre, and be ready to verify identity to protect your information

The operator uses personal information only for lawful and transparent purposes.

Primary uses

• Account set up, identity checks, age verification, and user authentication
• Processing deposits, withdrawals, bet settlement, and financial reconciliation
• Customer support, dispute handling, and service communications
• Security monitoring, fraud prevention, chargeback management, and risk control
• Personalisation of user experience, responsible gaming tools, and settings management
• Analytics to improve performance, fix errors, and develop features
• Marketing messages where the user has opted in, and the option to opt out at any time
• Compliance with legal and regulatory obligations in Ghana, and to respond to lawful requests from authorities

Lawful bases for processing

• User consent for certain activities, such as marketing and specific optional features
• Performance of a contract to provide services requested by the user
• Legal obligations, including anti money laundering, tax, and reporting
• Legitimate interests, such as service improvement and platform security, balanced against user rights

Users can manage their information and exercise their rights at any time.

How to access and update

• Review and update profile details in account settings where available
• Request copies of personal data or ask for updates through the contacts on the website, subject to identity verification

How to correct or delete

• Ask to correct inaccurate or incomplete records
• Request deletion of personal data where it is no longer needed, where consent is withdrawn, or where processing is unlawful
• Certain information must be retained for legal reasons, for example transaction records and KYC documentation for at least five years after account closure in line with anti money laundering laws

Security checks and payments

• By using Melbet, users consent to identity verification, fraud prevention checks, and the processing of payment data by licensed payment service providers for deposits, withdrawals, and compliance reviews

Response times

• The operator seeks to respond to verified requests without undue delay and within timeframes set by Ghana law

• Services are provided to persons aged 18 years and above only, in line with Ghana law and responsible gaming rules
• The operator cannot determine a user’s age without identification documents, which is why KYC is required for certain services
• If a parent or guardian informs the operator that a minor has provided personal information, the account will be closed and personal data will be deleted, unless retention is required for legal purposes
• Requests can be submitted using the contacts on the website, and proof of guardianship may be required

• Personal data may be stored or processed outside Ghana, in countries where group companies and service providers operate
• Using the site and services signifies consent to cross border transfer of information as needed to provide the services and meet legal obligations
• The operator uses safeguards such as contractual data protection clauses, access controls, encryption, and vendor due diligence
• All partners must keep information confidential, use it only for agreed purposes, and apply security measures that meet Act 843 and relevant international standards

• This policy is a legal document that explains rights and obligations related to personal information
• A disclaimer or notice in this policy may qualify or limit certain rules to the extent permitted by Ghana law
• The disclaimer applies once the user accepts this policy, including through electronic acceptance, continued use of the services, or execution of any related agreement
• Nothing in this policy removes user rights that cannot be limited by applicable law

• Cookies are small text files placed on a device by websites or apps to store information about user activity and preferences
• Cookies are used for statistics, behaviour analysis, personalisation, security, and to improve the online services
• Cookie retention is generally up to 1 year, after which they expire or are removed
• Users can manage cookies through browser settings or the site’s consent tools, but certain cookies are necessary for core functions

• Using Melbet or creating an account indicates full acceptance of this Privacy Policy and the processing described
• The current version published on the website applies to all collection and use of information and prevails over any previous version
• Continued use after updates means the user accepts the revised policy

• Personal data may be shared with third parties where required by law, for dispute resolution, or to perform agreements, including payment processors, KYC and verification providers, analytics services, customer support platforms, auditors, and authorities
• The categories of processors and partners are listed on the website where available, and where not, the operator will inform users of the purpose and scope before sharing where required by law
• Providing personal information for services signifies consent to such sharing that is necessary to deliver the services and meet obligations
• Third parties have their own privacy policies and security practices, which users should review

• The website and app may contain links to external websites and services that are not operated by the operator
• Those websites have their own privacy policies, terms, and security practices
• The operator is not responsible for how external websites collect, use, or protect information
• Users should exercise care and read the privacy notices of any external website before providing personal data